Complaints

At Alternative Business Funding we put our customers’ interests first. If you are unhappy with our service we want to hear about it so we can put it right.

How to contact us

If you are not satisfied with any aspect of our service and would like us to look into your concerns further please do not hesitate to contact us by:

Email at abfcomplaints@alternativebusinessfunding.co.uk
Telephone us on 0800 027 7065 or
Write to us at Alternative Business Funding Ltd, The Pavilions, Eden Park, Ham Green, Bristol, BS20 0DD

We want to ensure we can deal with your complaint efficiently so please include your full name, your business name, a summary of your complaint and the best way to contact you.

What happens next?

We will endeavour to respond to and resolve your complaint straight away. However, if we are unable to resolve your complaint within three business days, we may need to carry out further internal investigations. If these are required we will send you a letter within 5 working days to confirm this and we will give you the name and contact details of the person that will handle your complaint.

We will always get back to you as soon as we can but you will receive a Final Response within 8 weeks of receiving your complaint.

In the unlikely event that our investigations require longer than 8 weeks to complete, we will write to you to explain why we are not yet in a position to provide a Final Response to your complaint and indicate when we will make further contact.

If we haven’t issued our response within 8 weeks of receiving your complaint, or if you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (“FOS”) at Exchange Tower, London, E14 9SR.

Questions?

If you have any questions about how to make a complaint, please do not hesitate to contact us on 0800 027 7065.

What types of business funding are available on Alternative Business Funding?

Asset Finance

Business Loans

Commercial Property

Other Types of Funding

How it works

Choosing the right funding for your business couldn’t be simpler

Search

Tell us a little bit about your business and your requirements by answering some simple questions. The whole process takes a couple of minutes.

Match

Our unique Funder Finder engine matches your business with the most suitable funders and appropriate products.

Select

Choose who you would like to contact or select ‘Quick Submit’ and let our experienced service team choose on your behalf.

Find funding now

Simple, Safe, Efficient, Free and Fair

Simple

Search our database in under 5 minutes

You provide some really straightforward information to get started. This is the type of information that you will have to hand; you don't have to find a bunch stuff to get going.

Safe

Customer data is protected at all times

State-of-the-art encryption protects your information while ABF allows you to search for available finance from multiple funders.

Efficient

One place to search, one place to find

With a deep and broad selection of funders represented on ABF you can be certain that you are giving yourself the best chance to find the right finance.

A piggy bank with coins, and a stack of bank notes

Free

ABF is free for SMEs to use

Searching for finance with ABF is free and your finance will cost you no more than if you went to the funder direct.

Fair

Funders don’t pay us for their listings

We use our Funder Finder algorithm to sort through the information you give us and match it to our database. The ABF Fairness Guarantee ensures this and sets us apart from all other sources of funding.